Passenger on Jet2 flight ‘verbally abusive’ to flight attendant (News)


Jet2 aeroplanePicture copyright
Rob Hodgkins

Picture caption

The flight was diverted to Toulouse

A passenger who pressured a Jet2 flight from Belfast to Ibiza to divert to Toulouse was “verbally abusive” when refused alcohol on board the flight.

A lady who was onboard the flight advised BBC NI that the person was a part of a “massive stag group” that was “fairly rowdy” after they got here on board.

Jet2 mentioned the choice to divert was taken due “the deplorable behaviour of a very disruptive buyer”.

The airline has handed a lifetime ban to the person.

‘Stern warning’

The passenger was on the flight along with her associate and four-month-old child.

She mentioned the stag group have been a number of the final passengers to board the aircraft: “The captain launched himself and gave a very stern warning and reiterated that solely alcohol purchased on board could possibly be consumed on flight and responsibility free cannot be consumed.”

The passenger mentioned the diversion doubled the size of their journey.

“Passengers could not get off the aircraft and it was roasting,” she mentioned.

“All of the infants and youngsters on the aircraft have been so unsettled. Six hours in complete when it ought to have been a 3 hour flight.”

She added that the captain warned passengers after they took off from Toulouse that he would cease the flight in Barcelona to take away passengers if the unruly behaviour continued.

‘Uncommon choice’

Flight LS397 left Belfast Worldwide Airport at about 15:30 BST on Friday.

On Friday, a Jet2 spokesperson mentioned such behaviour would “not be tolerated”.

“It’s totally clear that consuming alcohol illicitly contributed to this behaviour,” the airline mentioned.

“In session with the captain we needed to take the bizarre choice to divert the plane because the state of affairs on board escalated and he was taken off the plane with the help of the police in Toulouse.”


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